1. Be sure to register your product at club.tobit.com first. (Click here for pop-up help)

2. Click on the link for 30 Day Free Support

3. Fill out the on-line form. You will need to provide your Site ID and Password from Step 1.

4. Submit the request.

EMF will acknowledge receipt of the incident, and provide response by e-mail within 2 business days.

1. Be sure to register your product at club.tobit.com first (or, for FaxWare for Novell Small Business Suite, register at nsbs.tobit.com) (Click here for pop-up help)

2. Call EMF for the Single Incident Support form. (Download available soon.)

3. Print the form, complete all sections of the form, sign where indicated in the payment section and the Terms and Conditions page.

4. Fax the form back to EMF.

EMF will acknowledge receipt of the incident, and provide response by e-mail or telephone within 1 business day.

To place a request under your Annual Support Contract, refer to instructions included with your agreement...

• If your contract is for e-mail support, follow the instructions above (same as 30 Day Free Support)
  
• If your contract is for telephone support, call EMF's Response Center at
  1-800-992-3003
  
• If you are entitled to Off-hours support, follow the instructions provided by EMF's automated attendant.

EMF's Technical Support department will call you back or acknowledge your e-mail incident as specified in your Support Contract.